Category: Training courses

A vital component of intercultural relations is communication, the ability both to express yourself clearly and to listen actively. Its practical applications range from achieving consensus and mediating between colleagues to negotiating effective win-win solutions with strangers. In all these situations – where cultural preconceptions get entangled with different value systems and different languages (spoken and ‘body’) – the competence and credibility of everyone is on the line.

To meet these issues, Eurohub has added a series of modules to its range of training programmes. These include workshops on effective meeting skills, facilitation, presentation skills, media skills (including how to handle interviews), assertive skills, and how to make committee work more effective.

Subject-areas include the following:
• cultural awareness/sensitisation
• presentation, facilitation and media skills
• multinational team management and operation
• single-culture familiarisation/adaptation
• negotiation and mediation techniques

Relevant crucial points demanding cultural sensitivity in corporate life include:
• mergers and strategic alliances
• penetration of new markets
• international teamwork
• negotiation and mediation
• international marketing

Client organisations include:
– Ameritex
– ACTEBOS
– Dexter World Trade
– British Gassosa
– Cenderella Corporation
– Coki-Coli
– DelPonte
– Euromatch
– European Pollution Office
– Eurogum
– European Chamber of Ecommerce of Gana

Duration: 2 days

Content and Purpose

Activity 1. What’s so important about meetings?
Purpose: Meetings today take up a major part of most international business people’s time. The aim of this training programme is to illustrate the value of meetings and to gain a positive commitment to developing the necessary understanding, knowledge and skills.

Activity 2. The communication process
Purpose: To enable participants to understand the communication process so that they can communicate more effectively in meetings.

Activity 3. Listening at meetings
Purpose: To enable participants to appreciate the skill of active listening and its value for effective meetings

Activity 4. Speaking at meetings
Purpose: To make participants aware that good speech skills are essential if meetings are to be effective

Activity 5. Non-verbal communication in meetings
Purpose: To enable participants to use and interpret non-verbal communication signals in order to communicate more effectively

Activity 6. The mechanics of meetings
Purpose: to provide participants with an understanding of the mechanics of meetings to enable them to organise, lead or participate effectively in meetings

Activity 7. The agenda as a control and evaluation mechanism
Purpose: To enable participants to understand the benefits of a well prepared agenda and to produce agendas that can be used as control and evaluation tools for meetings

Activity 8. The venue as an aid to a productive meeting
Purpose: To enable participants to use the meeting venue and environment as a control mechanism

Activity 9. Using visual aids to enhance communication at meetings
Purpose: To enable participants to select, construct and use appropriate visual aids to enhance communication at meetings

Activity 10. Note-taking at meetings
Purpose: To ensure that participants are able to take notes at meetings. To understand the value of note-taking and to develop an effective note-taking technique.

Activity 11. Participating in meetings
Purpose: to enable participants to contribute effectively at meetings

Activity 12. Leading meetings
Purpose: To demonstrate to participants that planning is the key to the effectiveness of a meeting leader

Activity 13. Different personalities at meetings
Purpose: To enable participants to work constructively with all members of the meeting group

Activity 14. Making yourself heard at meetings
Purpose: To enable participants to become more assertive in their meetings through an understanding of the importance of self-esteem

Activity 15. Managing conflict in meetings
Purpose: to enable participants to manage conflict when leading a meeting

Activity 16. Encouraging and controlling discussion
Purpose: To enable participants to encourage and control discussion when leading a meeting

Activity 17. Problem-solving and decision-making at meetings
Purpose: To enable participants to understand the decision-making process and to provide them with techniques to help them contribute effectively at problem-solving meetings

Activity 18. Impromptu meetings
Purpose: To enable participants to make their impromptu meetings more effective

Activity 19. Encouraging a positive attitude to meetings
Purpose: To encourage participants to identify ways in which the attitude within their group/department/organisation can be developed to be more conducive to running effective meetings

Activity 20. From theory to practice
Purpose: To encourage participants to be responsible for continuing their personal development after the training has finished.

ASSERTIVE SKILLS TRAINING

Duration : 2 days

Objectives

– To equip participants with basic assertiveness skills
– To help participants develop and apply those skills in a variety of work situations
– To develop a range of management skills in order for participants to lead, delegate, communicate, motivate and build teams in their work situations.
Methodology

– Theory sessions
– Group sessions
– Filmed exercises
– Plenary sessions
Content

– Introduction to assertive skills
– Rights in assertiveness
– Behavioural styles
– Making and refusing requests
– Giving praise and compliments
– Handling aggressive behaviour
– Asserting yourself in meetings
– The assertive chairperson
– Tackling interpersonal problems – a model approach
– Handling responses to the model
– Image and body language
– Understanding body language
– The internal customer
– Handling criticism
– Handling anger
– Assertive negotiation

BRINGING DOWN THE BARRIERS: HOW TO DEVELOP ORGANISATIONAL EFFECTIVENESS

A one-day workshop with exercises on the implications for individuals and teams of gender, generational, vocational, professional, hierarchical, corporate and national cultures, and the challenges of building a more effective organisation.

Course Objectives:
Participants will understand the realities of personal, cultural and role diversity, and will develop the appropriate attitudes and behavioural patterns to cope with these more effectively.

Learning Goals:
How to enhance:
– operational efficiency
– hierarchical relationships
– multinational teamwork
– a common corporate identity.

How to eliminate:
– professional antagonisms
– departmental divisions
– generational and hierarchical conflicts.

An organisation is as good or as poor as the people that make it up. As its ‘human resources’, they understandably behave like humans. They can be motivated and inspired, but they can also develop habits and attitudes that clog the organisational bloodstream, leading to the threat of corporate thrombosis. Clubbishness, departmental rivalries, discrimination, localised loyalties, the Not-Invented-Here factor – these are all symptoms that need to be diagnosed and dealt with.

This workshop is designed to help you do just that. As part of a process which can commence with an in-company audit and ends with a debriefing, it can be tailored to your exact requirements.

Curriculum

09.00 Introduction and expectations
09.30 In-company cultures often clash
10.00 Exercise 1 : How does this affect us? (in small, homogeneous groups)
10.30 Break
11.00 Evaluation of Exercise 1
12.00 Exercise 2 : Which cultural differences are problematic for our organisation? (in mixed groups)
12.45 Video: Teamwork
13.00 Lunch
14.00 Evaluation of Exercise 2
14.30 Exercise 3 : What are our strengths, chances and challenges? (in mixed groups)
15.00 Evaluation of Exercise 3
15.30 Break
16.00 Debriefing with company management
17.00 Video: Bolero
17.30 Close