ASSERTIVE SKILLS TRAINING
Duration : 2 days
Objectives
– To equip participants with basic assertiveness skills
– To help participants develop and apply those skills in a variety of work situations
– To develop a range of management skills in order for participants to lead, delegate, communicate, motivate and build teams in their work situations.
Methodology
– Theory sessions
– Group sessions
– Filmed exercises
– Plenary sessions
Content
– Introduction to assertive skills
– Rights in assertiveness
– Behavioural styles
– Making and refusing requests
– Giving praise and compliments
– Handling aggressive behaviour
– Asserting yourself in meetings
– The assertive chairperson
– Tackling interpersonal problems – a model approach
– Handling responses to the model
– Image and body language
– Understanding body language
– The internal customer
– Handling criticism
– Handling anger
– Assertive negotiation
BRINGING DOWN THE BARRIERS: HOW TO DEVELOP ORGANISATIONAL EFFECTIVENESS
A one-day workshop with exercises on the implications for individuals and teams of gender, generational, vocational, professional, hierarchical, corporate and national cultures, and the challenges of building a more effective organisation.
Course Objectives:
Participants will understand the realities of personal, cultural and role diversity, and will develop the appropriate attitudes and behavioural patterns to cope with these more effectively.
Learning Goals:
How to enhance:
– operational efficiency
– hierarchical relationships
– multinational teamwork
– a common corporate identity.
How to eliminate:
– professional antagonisms
– departmental divisions
– generational and hierarchical conflicts.
An organisation is as good or as poor as the people that make it up. As its ‘human resources’, they understandably behave like humans. They can be motivated and inspired, but they can also develop habits and attitudes that clog the organisational bloodstream, leading to the threat of corporate thrombosis. Clubbishness, departmental rivalries, discrimination, localised loyalties, the Not-Invented-Here factor – these are all symptoms that need to be diagnosed and dealt with.
This workshop is designed to help you do just that. As part of a process which can commence with an in-company audit and ends with a debriefing, it can be tailored to your exact requirements.
Curriculum
09.00 Introduction and expectations
09.30 In-company cultures often clash
10.00 Exercise 1 : How does this affect us? (in small, homogeneous groups)
10.30 Break
11.00 Evaluation of Exercise 1
12.00 Exercise 2 : Which cultural differences are problematic for our organisation? (in mixed groups)
12.45 Video: Teamwork
13.00 Lunch
14.00 Evaluation of Exercise 2
14.30 Exercise 3 : What are our strengths, chances and challenges? (in mixed groups)
15.00 Evaluation of Exercise 3
15.30 Break
16.00 Debriefing with company management
17.00 Video: Bolero
17.30 Close