Duration: 2 days
Content and Purpose
Activity 1. What’s so important about meetings?
Purpose: Meetings today take up a major part of most international business people’s time. The aim of this training programme is to illustrate the value of meetings and to gain a positive commitment to developing the necessary understanding, knowledge and skills.
Activity 2. The communication process
Purpose: To enable participants to understand the communication process so that they can communicate more effectively in meetings.
Activity 3. Listening at meetings
Purpose: To enable participants to appreciate the skill of active listening and its value for effective meetings
Activity 4. Speaking at meetings
Purpose: To make participants aware that good speech skills are essential if meetings are to be effective
Activity 5. Non-verbal communication in meetings
Purpose: To enable participants to use and interpret non-verbal communication signals in order to communicate more effectively
Activity 6. The mechanics of meetings
Purpose: to provide participants with an understanding of the mechanics of meetings to enable them to organise, lead or participate effectively in meetings
Activity 7. The agenda as a control and evaluation mechanism
Purpose: To enable participants to understand the benefits of a well prepared agenda and to produce agendas that can be used as control and evaluation tools for meetings
Activity 8. The venue as an aid to a productive meeting
Purpose: To enable participants to use the meeting venue and environment as a control mechanism
Activity 9. Using visual aids to enhance communication at meetings
Purpose: To enable participants to select, construct and use appropriate visual aids to enhance communication at meetings
Activity 10. Note-taking at meetings
Purpose: To ensure that participants are able to take notes at meetings. To understand the value of note-taking and to develop an effective note-taking technique.
Activity 11. Participating in meetings
Purpose: to enable participants to contribute effectively at meetings
Activity 12. Leading meetings
Purpose: To demonstrate to participants that planning is the key to the effectiveness of a meeting leader
Activity 13. Different personalities at meetings
Purpose: To enable participants to work constructively with all members of the meeting group
Activity 14. Making yourself heard at meetings
Purpose: To enable participants to become more assertive in their meetings through an understanding of the importance of self-esteem
Activity 15. Managing conflict in meetings
Purpose: to enable participants to manage conflict when leading a meeting
Activity 16. Encouraging and controlling discussion
Purpose: To enable participants to encourage and control discussion when leading a meeting
Activity 17. Problem-solving and decision-making at meetings
Purpose: To enable participants to understand the decision-making process and to provide them with techniques to help them contribute effectively at problem-solving meetings
Activity 18. Impromptu meetings
Purpose: To enable participants to make their impromptu meetings more effective
Activity 19. Encouraging a positive attitude to meetings
Purpose: To encourage participants to identify ways in which the attitude within their group/department/organisation can be developed to be more conducive to running effective meetings
Activity 20. From theory to practice
Purpose: To encourage participants to be responsible for continuing their personal development after the training has finished.